How Morsal checks the photos

From your request to your photos

You put a pin on your house and choose the photos. Approved collectors near the house see your request with only the approximate area; the one who accepts gets the exact pin.

The collector's app opens the camera only within 50 m of your pin. Every photo is sealed on the phone the moment it is taken, with the place, the time and the phone's own key.

What the result means

Verified: every essential check passed.

Verified with notes: every essential check passed; a note explains something unusual but harmless, for example a phone clock that was wrong while satellite time was right.

Needs review: something needed a closer look; a Morsal admin looked at it before you got it.

Failed: an essential check failed. You only see such photos after an admin has looked at them, with the problems spelled out.

What we check

Place: the GPS position against your pin, signs of a fake location, the satellites, the walk on site and the direction the phone faced.

Time: the satellites' time, the phone's clock and Morsal's own clock must agree, and the photo must be sealed after the task was given.

Phone: the photo was signed by a phone that Morsal approved, with a key that cannot be copied off it.

Photo integrity: the photo is exactly the one sealed on site, not reused from another task, and taken of the scene, not of a screen up close.

Photo quality: sharpness and light, to tell you if a photo is blurred or dark. It never changes the result.

What we could not check

Some phones cannot give every signal, for example the mobile network cells. The report lists what could not be checked for your photos instead of hiding it.

Your part

Only you know your house. Compare the new photos with your own and with the detail you chose; then accept them, or ask for new photos once with a reason.

Safety and privacy

Collectors stay outside and never enter a house. Morsal does not send anyone into areas that are unsafe for now.

Your exact pin and address are seen only by you, the collector who accepts, and Morsal's admins. Your private question and photos are never shown to the collector.

Payment

You pay the collector directly, in Sudanese pounds, in the way you agree in the messages. Morsal records only that you marked it paid and that the collector confirmed. If something goes wrong, an admin helps.